Acceptable Use Policy Endpoint Protection

1. Purpose of This Policy

This Acceptable Use Policy ("AUP") establishes the permitted and prohibited uses of FSI Defence Security Endpoint Protection ("FSI Defence Security", the "Software", the "Service", "we", "us", or "our"), operated by Frank System Inc.

This policy applies to customers, account holders, authorized users, and anyone accessing or using the Service through a customer's account or license.

2. Acceptance of This Policy

By creating an account, purchasing a license, installing the Software, accessing the Website, or using the Service, you agree to comply with this Acceptable Use Policy.

This policy forms part of the legal terms governing FSI Defence Security and should be read together with our:

• Terms & Conditions
• Privacy Policy
• Refund & Cancellation Policy
• Subscription Policy
• End User License Agreement
• Cookie Policy

3. Permitted Use

FSI Defence Security may be used for legitimate security and endpoint protection purposes, including:

• Protecting authorized computers and devices
• Detecting and responding to security threats
• Monitoring the security status of authorized endpoints
• Managing an authorized license or subscription
• Receiving security updates and protection features
• Performing legitimate troubleshooting and support activities
• Managing devices that you own, control, or are authorized to protect

4. Lawful Use Required

You must use the Software, Website, account, and Service only for lawful purposes.

You are responsible for ensuring that your use of the Service complies with applicable federal, state, local, national, international, and other applicable laws and regulations.

5. Unauthorized Access

You must not use FSI Defence Security to obtain unauthorized access to another person's computer, account, network, system, device, service, or data.

You must not use the Service to bypass authentication, access controls, security mechanisms, or permissions without authorization.

6. Unauthorized Device Monitoring

You must not install or operate the Software on a device when you do not have appropriate authorization to install or use endpoint protection on that device.

Customers are responsible for obtaining any required authorization before deploying the Software on devices owned or controlled by another person or organization.

7. Malware and Harmful Activity

You must not use FSI Defence Security or associated services to intentionally create, distribute, deploy, facilitate, or operate malicious software or harmful activity.

Prohibited activity includes using the Service to intentionally facilitate:

• Malware distribution
• Unauthorized persistence
• Credential theft
• Unauthorized data collection
• Unauthorized surveillance
• Ransomware activity
• Destructive or disruptive activity
• Unauthorized exploitation of systems
• Other unlawful or malicious activity

8. Security Testing

Security testing, vulnerability assessment, penetration testing, or similar activity must only be performed against systems and devices for which you have explicit authorization.

You must not use the Service to facilitate unauthorized security testing or attacks against third-party systems.

9. Abuse of Security Features

You must not intentionally misuse security features, detection mechanisms, scanning functions, reporting systems, or other protection functionality in a manner that causes harm to the Service or another person.

You must not intentionally generate excessive or abusive requests against FSI Defence Security infrastructure.

10. License Key Restrictions

A license key is intended for authorized use associated with the purchased license.

You must not:

• Publish a license key publicly
• Sell an unauthorized copy of a license key
• Share a license with unauthorized users
• Attempt to generate fraudulent license keys
• Modify or manipulate licensing information
• Circumvent license activation requirements
• Attempt to bypass device limits

11. Account Sharing

Customers must take reasonable steps to prevent unauthorized access to their account.

You must not intentionally provide account credentials to unauthorized persons for the purpose of circumventing licensing, subscription, security, or access restrictions.

12. Reverse Engineering and Circumvention

You must not reverse engineer, decompile, disassemble, modify, bypass, or otherwise attempt to circumvent the Software's licensing, authentication, security, or protection mechanisms, except to the extent that applicable law expressly permits such activity and the right cannot lawfully be restricted.

13. Interference With the Service

You must not intentionally interfere with the availability, integrity, performance, or security of FSI Defence Security, its Website, servers, APIs, licensing systems, payment systems, or related infrastructure.

Prohibited activities include:

• Denial-of-service or disruptive activity
• Abusive automated requests
• Attempted unauthorized system access
• Manipulation of service infrastructure
• Attempted circumvention of technical controls
• Intentional introduction of harmful code

14. Fraud and Payment Abuse

You must not use false, stolen, fraudulent, or unauthorized payment information to purchase or maintain a license or subscription.

You must not intentionally submit fraudulent payment disputes, manipulate transaction information, or attempt to obtain services without paying applicable fees.

15. Identity and Account Information

You must provide accurate information when creating and maintaining a customer account where such information is required.

You must not impersonate another person, organization, employee, representative, or service provider.

16. Data and Privacy Responsibilities

If you deploy FSI Defence Security in a business or organizational environment, you are responsible for determining whether you have appropriate authority and legal basis to process information associated with the devices or users you manage.

Customers should not use the Service to unlawfully collect, monitor, or process personal information belonging to another person.

17. Sensitive Information

Customers should avoid submitting highly sensitive personal, financial, health, authentication, or other confidential information through support channels unless specifically requested through an appropriate secure process.

Customers remain responsible for determining whether their intended use of the Service is appropriate for their specific data-protection requirements.

18. Business and Enterprise Deployment

Organizations deploying FSI Defence Security across multiple devices are responsible for ensuring that administrators and authorized users comply with this policy.

Organization administrators should establish appropriate internal procedures for device deployment, account access, license management, and security administration.

19. Third-Party Systems

You must not use FSI Defence Security to interfere with or compromise third-party systems, networks, websites, applications, or services.

Any interaction with third-party systems must be authorized and lawful.

20. Intellectual Property

You must not use the Service to infringe the intellectual property rights of Frank System Inc. or any third party.

Unauthorized copying, redistribution, modification, or commercial exploitation of the Software may violate applicable law and the EULA.

21. Security Research and Responsible Testing

We support responsible security research when conducted lawfully and with appropriate authorization.

Security researchers should avoid accessing, modifying, deleting, or exposing data belonging to other users and should avoid activity that could materially disrupt the Service.

Suspected security vulnerabilities should be reported to Support@franksystem.com with sufficient information to allow investigation.

22. Reporting Abuse

If you become aware of suspected abuse, unauthorized access, fraudulent license activity, or another serious violation involving FSI Defence Security, you may report the matter to Frank System Inc.

Reports should include enough information to help us understand and investigate the issue.

23. Enforcement

Frank System Inc. may investigate suspected violations of this Acceptable Use Policy.

Depending on the circumstances and applicable law, we may:

• Request additional information
• Restrict certain account functionality
• Suspend a license
• Suspend an account
• Disable unauthorized devices
• Terminate a subscription
• Revoke a license
• Preserve relevant security or transaction records
• Take other reasonable protective measures
• Refer suspected unlawful conduct to appropriate authorities where appropriate

24. Immediate Security Measures

Where reasonably necessary to protect customers, systems, infrastructure, or third parties from an active or imminent security threat, Frank System Inc. may take immediate technical measures without prior notice, where permitted by applicable law.

Where appropriate, we may provide notice after the protective action has been taken.

25. Suspension for Payment or License Violations

Accounts or licenses may also be suspended when payment has failed, been reversed, disputed, or otherwise invalidated, or where the customer is using a license outside the permitted plan or device limits.

26. No Guaranteed Availability

FSI Defence Security is designed to provide endpoint protection, but no software or security service can guarantee uninterrupted availability or protection against every possible security threat.

This policy does not create any guarantee that every malicious activity, vulnerability, attack, or security incident will be detected or prevented.

27. Changes to This Policy

Frank System Inc. may update this Acceptable Use Policy from time to time to reflect changes in the Software, Service, technology, security requirements, business practices, or applicable law.

The "Last Updated" date at the beginning of this page identifies the latest revision.

28. Relationship With Other Agreements

A violation of this Acceptable Use Policy may also constitute a violation of the Terms & Conditions, EULA, Subscription Policy, or another applicable agreement.

Nothing in this policy limits any rights or remedies available to Frank System Inc. under applicable law or another applicable agreement.

29. Mandatory Legal Rights

Nothing in this policy is intended to prohibit conduct that is legally protected or to restrict any right that cannot lawfully be restricted under applicable law.

30. Contact Information