Privacy Policy
Endpoint Protection Operated by Frank System Inc.
1. Introduction
This Privacy Policy explains how Frank System Inc. ("Frank System Inc.", "we", "us" or "our") collects, uses, stores, protects and discloses information in connection with FSI Defence Security ("Service").
FSI Defence Security is an endpoint protection and security management service designed for compatible Windows devices.
This Privacy Policy applies to information collected through our website, customer accounts, subscription and payment processes, customer support interactions, software and related services.
2. Information We Collect
Depending on how you use the Service, we may collect the following categories of information.
2.1 Account Information
When you create an account, we may collect your name, email address, company information where provided, telephone number, account credentials and information necessary to manage your customer account.
2.2 Subscription and License Information
We may collect information associated with your subscription, selected plan, license, license status, activation status, subscription dates, device limits, renewal status and related account records.
2.3 Payment Information
Payments are processed through our third-party payment provider, including Authorize.Net where applicable. We do not intend to store complete payment card numbers or card security codes on our own systems.
We may receive and retain payment-related information necessary to identify and reconcile a transaction, such as transaction identifiers, payment status, amount, currency, authorization information and payment-provider customer or payment-profile identifiers.
2.4 Device and Security Information
When the endpoint software is installed and connected to the Service, we may collect information reasonably necessary to provide endpoint management and security visibility.
Depending on the software configuration and features actually enabled, this may include device identifiers, operating-system information, software and service status, security status, update status, firewall status, protection status, connection information and other technical information required to operate the Service.
2.5 Support and Communications
If you contact us, we may collect the information you provide, including your name, email address, account information, support request, correspondence and information necessary to investigate or resolve your issue.
2.6 Website and Technical Information
When you visit our website, our systems or service providers may automatically receive certain technical information, such as IP address, browser type, device information, operating-system information, referring pages, approximate access time and website activity.
3. How We Use Information
We may use collected information for purposes including:
- creating and managing customer accounts;
- processing purchases, payments and subscriptions;
- creating, activating and managing licenses;
- providing endpoint protection and security management functionality;
- displaying device and security information in the customer dashboard;
- providing customer and technical support;
- communicating with customers regarding accounts, transactions, subscriptions, licenses, security notices and service matters;
- detecting, preventing and investigating fraud, abuse, unauthorized access and security incidents;
- maintaining and improving the Service;
- troubleshooting technical problems;
- complying with applicable legal and regulatory requirements; and
- protecting the rights, property and security of Frank System Inc., our customers and others.
4. Legal Bases for Processing
Where applicable law requires a legal basis for processing personal information, we may process information because it is necessary to perform a contract with you, to comply with a legal obligation, for legitimate business interests, to protect security and rights, or where you have provided consent.
The applicable legal basis may depend on the type of information and the purpose for which it is processed.
5. Payment Processing
We use third-party payment services to process transactions. Payment processing may require certain information to be transmitted to the applicable payment provider.
Our payment systems may receive transaction identifiers, payment status, amount, currency, authorization results and other information required to confirm and reconcile payments.
Payment information is handled according to the applicable payment provider's terms and privacy practices in addition to this Privacy Policy.
6. Cookies and Similar Technologies
We may use cookies and similar technologies to operate the website, maintain sessions, remember preferences, improve functionality, understand website usage and support security.
Some cookies may be provided by third-party services used by our website.
Additional information about cookies and available choices is provided in our Cookie Policy .
7. How We Share Information
We do not sell your personal information as a general business practice.
We may share information with service providers, contractors and business partners when reasonably necessary to operate the Service.
These parties may provide services such as:
- payment processing;
- hosting and infrastructure;
- email and communications;
- security and fraud prevention;
- analytics and website functionality;
- customer support; and
- technical service operations.
We may also disclose information when required by law, legal process or governmental request, or when we reasonably believe disclosure is necessary to protect rights, safety, security or property.
8. Business Transfers
If Frank System Inc. is involved in a merger, acquisition, financing, reorganization, sale of assets or similar transaction, information may be transferred as part of that transaction, subject to applicable law.
9. Data Retention
We retain information for as long as reasonably necessary to provide the Service, maintain business and transaction records, comply with legal obligations, resolve disputes, enforce agreements and protect security.
Retention periods may differ depending on the type of information and the purpose for which it was collected.
When information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to applicable legal, accounting, security and operational requirements.
10. Information Security
We use reasonable administrative, technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, loss or destruction.
Security measures may include access controls, authentication, encryption where appropriate, system monitoring, logging, backups and restricted access to information.
No internet transmission, software system or storage method can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.
11. Account Credentials
Customer account passwords are intended to be stored using appropriate password hashing mechanisms rather than as readable passwords.
You are responsible for maintaining the confidentiality of your account credentials and should immediately contact us if you believe your account has been compromised.
12. Children's Privacy
The Service is not directed to children under the age at which parental consent is required under applicable law.
We do not knowingly request or intentionally collect personal information from children in violation of applicable law.
13. International Data Transfers
Depending on the location of our customers, service providers and infrastructure, information may be processed or stored in countries other than the country in which you reside.
Where required by applicable law, we will use appropriate safeguards for applicable international transfers of personal information.
14. Your Privacy Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including rights to:
- request access to personal information we hold about you;
- request correction of inaccurate information;
- request deletion of certain information;
- request restriction of certain processing;
- object to certain processing;
- request portability of certain information; and
- withdraw consent where processing is based on consent.
These rights are subject to applicable legal limitations and exceptions.
15. How to Submit a Privacy Request
To submit a privacy-related request, contact us using the information provided at the end of this Privacy Policy.
We may need to verify your identity before completing certain requests in order to protect customer accounts and personal information from unauthorized disclosure.
We will handle valid requests within the period required by applicable law.
16. Do Not Track Signals
Some browsers provide "Do Not Track" functionality. Because there is not a universally accepted technical standard for responding to such signals, our website may not respond to every browser Do Not Track setting unless required by applicable law.
17. Third-Party Websites and Services
The Service may contain links to third-party websites, products or services.
Third-party services operate under their own privacy policies and terms. We are not responsible for the privacy practices of third parties that we do not control.
18. Business Customer Information
If you use FSI Defence Security on behalf of a business or organization, your organization may control certain information associated with its users or devices.
In those circumstances, privacy requests concerning organization-controlled information may need to be directed to the applicable organization or administrator, subject to applicable law and our contractual obligations.
19. Security Software and Device Information
Because FSI Defence Security provides endpoint security and device visibility functionality, technical device information may be processed to provide requested security features.
We seek to limit collection to information reasonably necessary for the operation, security, support and improvement of the Service.
FSI Defence Security is not intended to provide unrestricted access to personal files, private communications or unrelated content on a customer's device unless a specific feature expressly requires such access and the customer has enabled or authorized that feature.
20. Data Accuracy
We seek to maintain accurate account and service information. Customers should keep their account information current and notify us if important information changes.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to the Service, our practices, legal requirements or security considerations.
When we make material changes, we may provide additional notice where appropriate or required by applicable law.
The "Last Updated" date at the beginning of this policy indicates when the policy was most recently revised.
22. Relationship to Other Policies
This Privacy Policy should be read together with the other policies governing FSI Defence Security, including:
23. Contact Us
If you have questions about this Privacy Policy, privacy rights or the handling of your personal information, contact Frank System Inc.
This Privacy Policy is intended to describe the privacy practices of FSI Defence Security operated by Frank System Inc. It does not create rights or obligations beyond those required by applicable law or the agreements governing the Service.