Installation & Download
Need help downloading, installing or connecting FSI Defence Security to your customer account?
Installation information →
FSI DEFENCE SECURITY SUPPORT
We're here to help you stay protected.
Find help with installation, account access, subscriptions, devices and endpoint security.
HOW CAN WE HELP?
Choose the support you need.
Select the area that best matches your question and contact the appropriate support team.
Account Support
Get help with account access, registration, customer information and dashboard access.
Customer login →Billing & Subscriptions
Questions about your plan, subscription, billing or payment-related matters?
Contact Billing →Device Support
Need assistance with a connected device, activation or device-related information?
Contact Customer Service →Security Support
Have a question about endpoint protection, security status or reported device information?
Contact Technical Support →General Questions
If you're not sure where your question belongs, our customer service team can help direct you to the appropriate support channel.
Contact Us →
TECHNICAL SUPPORT
Email Technical Support
Need help with your endpoint?
Our technical support channel can assist with FSI Defence Security product-related questions, installation guidance and supported device issues.
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Installation assistance
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Product configuration guidance
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Device activation assistance
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Security status questions
SUPPORT CONTACT
FSI Defence Security
Operated by Frank System Inc.
Technical Support
Support@franksystem.com
Customer Service
Customerservice@franksystem.com
Billing
Billing@franksystem.com
FREQUENT QUESTIONS
Helpful information before contacting support.
Which devices are currently supported?
FSI Defence Security is currently designed for compatible Windows devices. Compatibility depends on the Windows version, system configuration and supported endpoint components.
Where can I manage my subscription?
Customers will be able to manage applicable subscription and account information through the customer dashboard after signing in.
What if my device is not showing in my account?
First confirm that the device has been activated and connected to the correct customer account. If the issue continues, contact technical support.
Who should I contact about billing?
For payment, billing, subscription charges or cancellation-related questions, contact our billing team.
Can I get help with installation?
Yes. Technical support can provide product installation and configuration guidance for supported environments.
STILL NEED HELP?
Contact the FSI Defence Security team.
Tell us what you need help with and we'll direct your request to the appropriate team.